Landscape Horticulture Sales & Client Relations Manager

LandWorks, LLC, a high-end residential full-service landscape company, is currently seeking a Landscape Horticulture Sales & Client Relations Manager in the greater Milwaukee area. We are committed to delivering the highest standards of service and fostering a healthy company culture.

We are looking for an experienced landscape professional to service existing accounts and generate new leads in the greater Milwaukee area. The ideal candidate has 3-5 years of experience in the industry and a passion for both meticulous gardens and concierge-level client service.

Key Responsibilities:

• Sales & Business Development: Estimate, sell and service all lines with emphasis on Full Service Landscape Maintenance ensuring appropriate profit margins.
• Client Liaison: Serve as the primary point of contact for clients, ensuring our crews maintain their properties to the highest standards and guiding them through the sale, service, bill-collect process.
• Project Management: Translate client needs into detailed work orders, direct jobs, and ensure crews understand the requirements.
• Client Communication: Proactively communicate project schedules, change proposals, and related project activities to continuously improve client satisfaction.
• Training & Development: Attend training seminars and recruiting events as requested.
• Snow Removal Operations: Participate in snow removal operations as needed.
• Compliance & Safety: Understand and follow LandWorks policies, procedures, and safety requirements.
• Continuous Improvement: Seek personal development through coursework, certifications, and licensing.
• Marketing & PR: Participate in LandWorks public relations opportunities and other marketing efforts.
• Adaptability: Willingness to adapt to other job tasks as assigned.

Working Relationships:

• Maintenance Production Lead: Collaborate as necessary for overall job responsibilities.
• Maintenance Field Supervisors: Exchange information to maximize the effectiveness of daily operations.
• Crew Leaders & Members: Establish relationships to better understand, relate, and support assigned personnel.
• Administration: Serve as the direct liaison for attendance and paperwork.
• Scheduling Team: Assist with coordinating crew and job assignments.

Desirable Qualifications:

• Plant Knowledge: Expertise in plant identification, nutritional and cultural requirements, and care.
• Pest Management: Knowledge of common plant pests, insects, and diseases.
• Sales Skills: Solid sales skills and the ability to uncover effective client solutions.
• Technical Skills: Basic proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Communication Skills: Excellent communication, organization, and problem-solving skills.
• Client Relationship Management: Ability to maintain healthy client relationships without shying away from difficult conversations.